Call Canter Coordinator

: Retail
: Customer Service
: Senior Staff/ Supervisor / Coordinator / Team Leader
  • Responsible to handle and follow up the customer complaint by phone
  • Maintain all team performance and schedule, handle hard complaint.
  • Making monthly team report.
  • Maintain good relationship with customer data based especially priority member
  • Candidate must possess at least a Diploma or Bachelor's Degree, any field.
  • At least 2 years of working experience in the related field is required for this position.
  • Excellent customer service skills, problem solving and analytical skills
  • Ability to work as part of a team
  • Willing to work in shift time and on public holiday
  • Applicant must be willing to work in Puri Kencana - Kembangan Jakarta Barat
Communicationproblem solvingmanage team
img-cover-Kawan Lama Group

Kawan Lama Group has been established since 1955 and has already had several business sectors engaged in Retail, Industrial, Food and Beverage, Service, Property, and E-commerce. For more than half of a century, Kawan Lama has been growing and improving over 27.000 employees.

The vision of Kawan Lama is to be a WORLD CLASS company in commercial and industrial equipment. While the mission is to be partner for the customers and business partners in providing professional equipment and machinery with outstanding and satisfying services. Our employees carry ELITE value to always be excellent in providing the best services to the customers.

Kawan Lama Group also actively participates in building the nation through Corporate Social Responsibility. Some CSR activities that have been done include caring for national disasters, cleaning national heritages Borobudur and Prambanan, National Metrology Competition for students, and sharing industrial expertise with educational institutions.