Engineer On Site

: Information Technology and Services
: Engineering
: Staff / Junior Staff

Job Description :


• Received customer inquiries via email, phone or chat, these includes incident reports, change request, or information request

• Diagnose and resolve issues with the networks and SDWAN hardware, supplied and operated by Telkomtelstra.

• Provide input into technical documentation.

• Provide pro-active ticket update on Change delivery, Incident resolution and Incident closing.

• Proactively monitor open ticket and engage related resolver groups to make sure tickets handled properly and action is taken by the ticket owner.

• Develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers, CSE and L3 support, Change Manager and Incident Manager.

• Ensure EoS support function aligns with ITIL standards and methodology framework

• Stays current on technical specifications for hardware/software requirements of managed services and industry products through professional associations, trade journals, networking, and associated training and seminars

• Responsible for sharing information and best practices with others.

• Demonstrates flexibility and focus to prioritise and undertake activity in Operations as required to support Telkomtelstra growth

• Meets company health, safety and environment requirements



Requirements :

1 years’ experience working on call centre handling customer complains on network infrastructures.

• +2 Years managing and troubleshooting LAN and WAN connection, especially interconnection between edge router and WAN provider connection.

• University degree (D3 or S1) or equivalent in IT and/or Electrical Engineering.

• Associate level professional certification in IT/networking is mandatory.

  • CCNA or MTCNA certified is preferable

• Having experience on SDWAN highly preferred.

• Medium proficiency in English (written and verbal).

• Have a strong basic customer service aptitude.

• Strong technical aptitude.

• Ability to show initiative in solving problems and drive to succeed

• Excellent team player

• Possess dynamic, positive attitude

• Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company

• Willing to work on 24x7 shift as required

• Willing to be putted on customer sites (Mandatory) and able to work with minimum supervision

Available for Contractual Based Employment 

  • Exposure to the latest technology
  • Great Health Benefit
  • Great Work Culture
  • A joint venture that supported by two large successful organizations, Telkom Indonesia and Telstra Australia
  • Provide opportunities for innovation and ideas
  • Telkomtelstra attracts the top talent in the market
  • Enjoy working in a flat structure with engaged employees who collaborate together
  • Flexible working time and supportive environment
  • Opportunity for career development

Apply here