MNS Solutions Designer

: Information Technology and Services
: Design
: Senior Staff/ Supervisor / Coordinator / Team Leader

MNS Solutions Designer provides technical manage service solution design, business consultative and analytical services to relevant stakeholders. The Solution Designer is expert with developing the technical design specifications that are of a low to medium complex nature for one or many managed service solution domains. The role is accountable for ensuring the design for managed service solutions can be delivered. The role is typically working as an individual working with other people in a matrix environment to produce solution designs.

Managed service solutions include but are not limited to:

•           Managed Data Networks

•           Unified Communications

•           Cloud Computing and Storage

•           Network Security

•           Software as a Service

•           Professional Services

•           Tactical Solutions

This role is also responsible to engage internally and externally for the design and delivery of managed service solutions, Provides solution design support for new and existing product development, provides pre-sales solution design support for the development of customer solutions and is accountable for validating final solution design and accepting handover from sales.


Job Responsibility :


  • Responsible for the solution commissioning and support the project management with acceptance testing of managed service solutions required for hand over to customers
  • Update “As Built” solution design records for ongoing service management of solution performance and Moves, Adds & Changes
  • Develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers and L1 to L4 support
  • Maintains awareness of existing or potential customer software/hardware/system environments and proactively alerts project management and sales team of potential problems and solutions
  • Provide insight on acceptance of customer solution design from solution designer
  • Performs technical quality assurance reviews on solution delivery
  • Adheres to agreed solution delivery escalation and change control procedures.
  • Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures.
  • Ensure the solution delivery function aligns with ITIL standards and methodology framework
  • Ensure all accreditation requirements for the solution delivery function are met and maintained
  • Stays current on technical specifications for hardware/software requirements of managed services and industry products through professional associations, trade journals, networking, and associated training and seminars
  • Responsible for sharing information and best practices with others. Maybe required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
  • Demonstrates flexibility and focus to prioritise and undertake activity in Operations as required to support the company’s growth
  • Responsible customer solutions are delivered to committed quality, cycle time, cost and customer satisfaction targets.
  • Inputs into a cycle of continuous improvement in the SD&D business that scopes and delivers improved productivity and customer advocacy outcomes
  • Proactively promote an environment of innovation and calculated risk taking to improve business and customer advocacy performance
  • Develop and maintain win-win relationships with key Telkomtelstra, Telkom, partner and customer stakeholders
  • Create and support a safe and healthy environment for employees and partners

•           +2 years’ experience in ICT and Managed Services Business Environment or equivalent

•           University degree or equivalent in IT and/or Electrical Engineering

•           Desirably Possess a valid network or application management accreditation

•           Strong Leadership Skills

•           Strong technical aptitude

•           Possess valid network or application management accreditation to CCNA (CCNP preferred)

•           Ability to show initiative in solving problems and drive to succeed

•           Excellent team player

•           Possess dynamic, positive attitude

•           Ability to develop and implement strategy

•           Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company

  • Exposure to the latest technology
  • Great Health Benefit
  • Great Work Culture
  • A joint venture that supported by two large successful organizations, Telkom Indonesia and Telstra Australia
  • Provide opportunities for innovation and ideas
  • Telkomtelstra attracts the top talent in the market
  • Enjoy working in a flat structure with engaged employees who collaborate together
  • Flexible working time and supportive environment
  • Opportunity for career development

Apply here